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Privacy Policy

1. General information

This Crafty Candle Supplies Digital Privacy Policy (Privacy Policy) describes how Crafty Candle Supplies (or we) collects and uses your information through a variety of digital means. By accessing or using this website, or mobile application or other Crafty Candle Supplies product or service accessed or downloaded via this website, on any computer, mobile phone, tablet, console or other device (collectively, Device), by registering a profile or by ordering a product, you consent to our Privacy Policy. Crafty Candle Supplies may modify this Privacy Policy at any time effective upon its posting on this website. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates. While this Privacy Policy is intended to generally describe our privacy practices, our goal is to also provide more detailed information at times when it's most meaningful to you.

2. Collecting Information

If you do not provide us with information described below, we may not be able to provide you with the services you require.

What You Give Us

We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, contact lists, social media information and profile, location (GPS) information, activity and performance information, user reviews and when necessary, credit card information.

What We Collect From You

We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and use of this website and other information about your interactions with us.

What We Collect From other Crafty Candle Supply Interactions and Third Parties

We may combine information you give us with other information from Crafty Candle Supply sources, transactions and communications. This may include, but is not limited to, information from Crafty Candle Supply stores, direct mail, catalogs, events, products and applications, or other Crafty Candle Supply interactions. We may also combine that information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver.

Children's Privacy

We do not knowingly collect or solicit personal information from or about children under 13 years old.

Links to other sites

This website may contain links to other websites, including websites operated by other members of the Crafty Candle Supply Family. Crafty Candle Supplies is not responsible for the privacy practices or the content of such other websites. The privacy policies applicable to such other websites may differ substantially from this Privacy Policy so we advise you to read them before using those websites. Crafty Candle Supplies will not be liable for any use of those websites.

3. Using Information

We may use your information for the following purposes:

Enable Your Use

  • Enhance, customize and personalize your Crafty Candle Supplies experiences and communications.
  • Enable you to use Crafty Candle Supplies features, such as placing an order, setting up a profile, posting a user review and other activities.

Operate, Improve and Analyze

  • Operate, provide, improve and maintain Crafty Candle Supplies products and services, including analysing user behavior and trends.
  • Send you administrative messages and other information about Crafty Candle Supplies. Communicate with you about your purchase, account information or customer service.
  • Send you or a gift recipient a product ordered through the Platform.

Provide and Conduct Marketing and Promotions

  • Communicate with you about our products, services and events, and for other promotional purposes.
  • Administer contests, promotions, events, surveys or other features.
  • Display relevant marketing to you.

4. Sharing Information

Gift Recipients

We may provide your information to recipients of products you order as gifts.

Service Providers

We may transfer your information to Crafty Candle Suppliess service providers to conduct our business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.

By Law or to Protect Rights

We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of Crafty Candle Supplies products and services, or to defend ourselves against third‑party claims. We may also share information with companies assisting in fraud protection or investigation.

Business Transfers

Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of Crafty Candle Supplies. If this should happen, notice will be provided by posting to the website or other form of communication.

5. Public Sharing

Default Sharing

When you join or use certain services, you agree to publicly share a basic amount of information, which may include your username and city location.

Sharing You Choose

You may choose to share certain information. In order to participate in certain features, you may have to adjust your privacy settings and share more information. You may also choose to share your activity on other platforms, such as Facebook and Twitter. Please read the privacy policies of those platforms, because your Crafty Candle Supplies activity published on those platforms will no longer be governed by Crafty Candle Supplies Privacy Policy.

Crafty Candle Supplies Sharing

Information that is publicly shared may be used by Crafty Candle Supplies for promotional purposes.

Disclosure of information outside Australia

We may disclose your information outside Australia to our service providers located in New Zealand, the United States and various other countries from time to time.

Protecting Information

Security Measures

We use a variety of security measures, including encryption and authentication tools, to help protect your information. Crafty Candle Supplies operates secure data networks using third party vendors. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our, or our service providers, databases.

No Guarantee

However, like other companies, Crafty Candle Supplies cannot guarantee the security or confidentiality of the information you provide to us.

6. Collection Tools

How We Collect Information

Crafty Candle Supplies automatically collects information within our products and services or stored by your browser or Device. We use a variety of methods to collect this information, including, but not limited to, cookies and pixel tags/web beacons (Collection Tools).

Turning off Collection Tools

If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly. However, you can still place product orders over the telephone by contacting our customer service.

7. Choices

Modifying or Deleting Your Information

You can modify or delete your profile within certain Crafty Candle Supplies services, through your account. Your information previously posted may still be publicly viewable. Crafty Candle Supplies may keep information and content in our backup files and archives.

You may also seek access to or correction of the personal information we hold about you by contacting us in one of the ways described on the Contact Us page.

If you wish to complain about a breach of an applicable data protection or privacy law, you can contact us in writing or by email (see the Contact Us page). Please include your name, address and/or email address when you contact us, as well as the nature of the complaint and all relevant information to assist us in responding to your complaint. We will acknowledge your complaint as soon as practicable after receiving your correspondence or email, and will let you know the next steps in dealing with your complaint. You may also be entitled to make a complaint to the Office of the Australian Information Commissioner.

Communication/Unsubscribe/Opt-Out

To unsubscribe and stop receiving messages, please change your settings or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any Crafty Candle Supplies communications, due to production schedules, you may receive communications already in production. Regardless of the settings you select, Crafty Candle Supplies may send you service‑related communications.

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